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Samuel Ramirez Samuel Ramirez

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Advanced CIS-CSM Testing Engine & Exam CIS-CSM Question

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Exam Topics of ServiceNow Certified CIS CSM

The following are covered in SERVICENOW CIS-CSM Practice Exams and SERVICENOW CIS-CSM practice test:

Proven Practices for Implementation
Architecture and Security
Business Cases / Use Cases
Baseline Application Functionality

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q198-Q203):

NEW QUESTION # 198
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

A. Entering question in portal only
B. None of the above
C. Both portal question entry and Record Producer
D. Record Producer only

Answer: C

NEW QUESTION # 199
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

A. Create cases on behalf of customers
B. Create requests on behalf of customers
C. Manage requests on behalf of customer service agents
D. Manage cases on behalf of customer service agents
E. Manage major incident communication on behalf of a customer service manager

Answer: A,B

Explanation:
Explanation

NEW QUESTION # 200
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Explanation

NEW QUESTION # 201
Information about a customer's service contract is found in Knowledge.

A. True
B. False

Answer: B

NEW QUESTION # 202
What is required to enable the Follow the sun field on the Customer Service Case form?

A. Nothing, it is a standard field
B. The value property on the form must be set to true
C. The plugin 'com.snc.csm_time_recording' needs to be activated
D. The value property on the form must be set to true and the field added to the case form

Answer: D

NEW QUESTION # 203
......

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Samuel Ramirez Samuel Ramirez

Biography

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