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SAP C-C4H56-2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

Topic 2

Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

Topic 3

Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

Topic 4

Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

Topic 5

Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

A. Sales area data
B. Product group
C. Price
D. Unit of measure

Answer: B,D

NEW QUESTION # 56
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Contacts
B. Individual customers
C. Channel partners
D. Groups

Answer: A,B

NEW QUESTION # 57
Which of the following are required to grant access to business users? Note: There are 2 correct answers to this question.

A. Access restriction
B. Assignment to an organizational unit
C. Employee
D. User ID

Answer: C,D

Explanation:
To grant access to business users in SAP Service Cloud V2, a User ID is required to create a user account with login credentials. Additionally, associating the user with an Employee record is necessary to link the user to organizational roles and permissions. According to SAP documentation, "Creating a User ID and linking it to an Employee record are essential steps to grant access to business users." Access restriction (C) is configured via business roles, not a direct requirement. Assignment to an organizational unit (D) is optional and depends on the organizational structure.
Reference:
SAP Help Portal: User Management in SAP Service Cloud V2
SAP Learning: Business User Setup

NEW QUESTION # 58
What functionality can be enabled to assist agents with case resolution?

A. Integrate Microsoft Teams.
B. Configure templates for responses.
C. Create and assign surveys to the case.
D. Integrate a knowledge base.

Answer: D

NEW QUESTION # 59
Which of the following are mandatory to maintain when you want to create a new business user? Note: There are 2 correct answers to this question.

A. E-mail
B. Organization
C. Employee
D. Business role

Answer: C,D

NEW QUESTION # 60
......

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